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Understanding Plan Changes, Away Mode and Prorations
Understanding Plan Changes, Away Mode and Prorations

Neptune Internet offers flexible plans, allowing customers to change their plans as needed while ensuring proration when switching between tiers. This article explains how prorations work when using Away Mode, upgrading or downgrading your plan.

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Written by Murry
Updated over 2 months ago

Neptune Internet Service Plans

  • All Neptune Internet plans are prepaid, meaning your card is charged at the start of each billing period.

  • Customers can change their plan once per day.

  • If you downgrade to a lower-tier plan, your account will receive a credit for the difference, considering the time spent on the higher-tier plan.

  • If you upgrade to a higher-tier plan, the additional cost will be applied to your next invoice.

Downgrading your plan

When you switch to a lower-cost plan, we calculate the amount used from your original plan and apply the difference as a credit toward your next invoice.

Example

  1. You start a $90/month plan, and your card is charged $90 at the beginning of the billing period.

  2. After 10 days, you decide to downgrade to an $80/month plan.

  3. Usage calculation:

    • The daily cost of the $90 plan: $90 / 30 days = $3 per day.

    • The amount used in 10 days: $3 × 10 = $30.

  4. Remaining balance for the lower-tier plan:

    • The daily cost of the $80 plan: $80 / 30 = $2.67 per day.

    • The remaining 20 days on the new plan: $2.67 × 20 = $53.4.

  5. Total cost after the change: $30 (used) + $53.33 (remaining) = $83.4

  6. The difference from the original charge ($90 - $83.4) results in a $6.6 credit applied to your next invoice.

Upgrading your plan

When upgrading to a higher-tier plan, the full additional cost will be applied to your next invoice.

Example

  1. You start on an $80/month plan and have already paid $80 at the beginning of the billing period.

  2. After 15 days, you upgrade to a $100/month plan.

  3. Usage calculation:

    • The daily cost of the $80 plan: $80 / 30 = $2.67 per day.

    • The amount used in 15 days: $2.67 × 15 = $40.

  4. New plan cost for remaining 15 days:

    • The daily cost of the $100 plan: $100 / 30 = $3.33 per day.

    • The cost for the remaining period: $3.33 × 15 = $50.

  5. Total cost after the change: $40 (used) + $50 (remaining) = $90.

  6. Since $80 was already paid, the additional $10 will be applied to the next invoice.

Away mode

Away Mode is a great option if you're temporarily away but want to keep your internet service active at a lower cost (for example to keep your smart devices, such security cameras connected).

  • Speed: 10Mbps download / 10Mbps upload

  • Monthly Cost: $39.5 including GST.

When you switch to Away Mode, you'll be billed $39.5 per billing cycle. Switching to Away Mode half way through the current cycle will incur credit as described in the "downgrading plan". Technically it's a downgrade.

If you stay in Away Mode for longer than a billing period, the $39.5 charge will continue to apply monthly. When you return you'll need to choose your plan again. You can switch to normal plan from Away Mode once a day.

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