Neptune’s 2000/x plans deliver multi-gigabit speeds, but they require specific network hardware and, in some cases, an NBN Network Termination Device (NTD) upgrade. This article explains how the upgrade process works, what to expect, and how to prepare before ordering.
NTD upgrade process
The upgrade process depends on your access technology.
FTTP (Fibre to the Premises)
FTTP services require a new-generation, multi-port NTD to support 2 Gbps speeds.
An NBN technician appointment is required
The technician will install and commission the upgraded NTD
Your service will initially be provisioned on a 1000/100 plan
Once the upgrade is complete, your selected 2000/x plan is applied automatically
Typical lead time: 2–3 weeks
HFC (Hybrid Fibre Coaxial)
HFC upgrades are handled via a self-install kit.
A new HFC NTD is shipped to your service address
A technician appointment is usually not required
Instructions are included for self-installation
Your service will initially be provisioned on a 1000/100 plan
Your selected 2000/x plan is applied once the new NTD is installed
Typical lead time: 1–2 weeks
Four-port multi-gig NTD pricing and eligibility
You can choose to order a four-port, multi-gigabit NTD, which is capable of supporting multiple services on the same device.
A one-time $110 multi-port NTD charge applies when ordering this, unless one of the following conditions is met:
You select the 2000/500 plan, in which case the multi-port NTD is included at no extra cost, or
You already have two or more active services on an existing four-port NTD
If either condition applies, the NTD upgrade fee is automatically waived, and your NTD will be upgraded to the four-port variant.
Lead times at a glance
Technology | Upgrade method | Typical lead time |
FTTP | Technician visit | 2–3 weeks |
HFC | Self-install kit | 1–2 weeks |
Lead times may vary slightly depending on location and NBN availability.
Router (CPE) requirements
To use a 2000/x plan, your router must support:
A 2.5 Gbps (or higher) WAN port
Routers limited to 1 Gbps WAN ports cannot deliver multi-gigabit speeds, even after the NTD upgrade.
We recommend checking your router’s manufacturer specifications before ordering. If you’re unsure, Neptune can help confirm compatibility.
Trial availability
5-day trials are not available on 2000/x services.
This is due to the hardware upgrades and provisioning steps required to deliver multi-gigabit speeds.
Need help?
If you’re unsure whether your address, router, or existing NTD is ready for a 2000/x plan, our team is happy to help before you place your order.