Services
Information about Neptune Internet services, including plans, upgrades, eligibility, and what to expect when ordering or changing your service.
By James1 author5 articles
- Understanding 2 Gbps NBN Services and NTD UpgradesLearn how 2 Gbps NBN plans work, including NTD upgrade requirements, lead times, hardware compatibility, and when upgrade fees apply.
- CGNAT on Neptune InternetUnderstand CGNAT on Neptune Internet, why it’s recommended for most home connections, and how it compares to a Static IP.
- Do I really need a Static IP?A quick guide to help you decide whether you need a Static IP or if CGNAT is the better choice for your connection.
- Static IP on Neptune InternetAn explanation of Static IPs on Neptune Internet, including how they work, when they’re useful, and how they compare to CGNAT.
- Understanding nbn™ Support SLAs and eSLAsLearn how nbn™ enhanced Support SLAs (eSLAs) work, what guarantees they provide, and how fault response and restoration time frames apply to your Neptune service.