Services
Information about Neptune Internet services, including plans, upgrades, eligibility, and what to expect when ordering or changing your service.
Understanding 2 Gbps NBN Services and NTD UpgradesLearn how 2 Gbps NBN plans work, including NTD upgrade requirements, lead times, hardware compatibility, and when upgrade fees apply.
CGNAT on Neptune InternetUnderstand CGNAT on Neptune Internet, why it’s recommended for most home connections, and how it compares to a Static IP.
Do I really need a Static IP?A quick guide to help you decide whether you need a Static IP or if CGNAT is the better choice for your connection.
Static IP on Neptune InternetAn explanation of Static IPs on Neptune Internet, including how they work, when they’re useful, and how they compare to CGNAT.
Understanding nbn™ Support SLAs and eSLAsLearn how nbn™ enhanced Support SLAs (eSLAs) work, what guarantees they provide, and how fault response and restoration time frames apply to your Neptune service.