Neptune supports both PPPoE and DHCP (Dynamic Host Configuration Protocol) for IP address assignment. Neptune Internet also supports IPv6 via DHCPv6, ensuring compatibility with modern networking standards.
If you’re switching to Neptune Internet from another provider that uses VLAN settings (such as iiNet, Dodo, or TPG) you'll need to remove VLAN configuration.
In most cases, power cycling your router is all that is required to get you up and running. If your internet does not work after rebooting your router, please follow the steps below.
If you are using a publicly routable static IP, please configure your router to use DHCP (aka Dynamic IP or IPoE) mode. For all other cases, we recommend configuring your router to use DHCP for the connection; however, PPPoE is also supported.
Step 1: Access Your Router's Configuration Page
To change your router’s settings, you’ll need to log into the router’s web interface.
1. Open a web browser on a device connected to your router (either via Wi-Fi or Ethernet cable).
2. Enter the router’s address in the browser’s address bar. This is commonly http://192.168.0.1 or http://192.168.1.1. If unsure, check the router’s manual or look for the information on the back of the router.
3. Log in with the admin username and password. If you haven’t changed these, the default credentials are often admin/admin or admin/password. Again, check the router’s manual if needed.
Step 2: Switch from PPPoE to DHCP
If your router is Dodo TP-Link VX220/ VX220-G2v or VX400 and has DSL ports please follow either of the articles.
FTTB and FTTN: https://help.neptune.net.au/en/articles/10018551-how-to-configure-your-router-in-dhcp-mode#h_bf69a1d6de
1. Once logged in, navigate to the Internet or WAN settings section. The exact name may vary depending on the brand of your router.
2. Look for the Connection Type or WAN Protocol option.
3. If the current setting is PPPoE, change it to DHCP (sometimes labeled as Dynamic IP or Automatic Configuration).
4. Save your settings.
Example for a TP-Link Archer Router
If it's a new router, just choose Dynamic IP during the initial setup.
If it's an existing router, click Advanced -> Network -> Internet and choose Dynamic IP.
Step 3: Remove VLAN Settings (If Applicable)
Your previous ISP may have required that you configure VLAN settings in your router. With Neptune Internet, these settings aren’t necessary and will interfere with your connection. So if you had VLAN settings enabled, it’s important to disable them.
1. In your router’s WAN or Internet settings, look for a VLAN section or an option such as VLAN ID.
2. If a VLAN settings are enabled or a VLAN ID is set to a specific number, disable it or delete the VLAN tag altogether.
3. Save your settings.
Example
Step 4: Restart Your Router
After changing the settings, restart your router to apply the new configuration properly.
1. Turn off the router for about 10-15 seconds.
2. Turn it back on and allow it to reboot.
Your router should now automatically connect to Neptune Internet using DHCP.
Step 5: Test Your Connection
Once your router has restarted, test your connection by opening a web browser and visiting any website. If you’re connected to the internet, you’re all set! If not, please double-check your settings to ensure that you’ve switched from PPPoE to DHCP and that no VLAN settings remain.
Additional Tips
If you’re unsure about any of the steps, check your router’s manual for guidance on accessing and changing these settings.
If your router doesn’t seem to be connecting after you’ve made the changes, try factory resetting the router and reapplying the DHCP settings from scratch
Remember that Neptune Internet uses DHCP and IPoE (IP over Ethernet), which is a plug-and-play technology. Once your router is set to DHCP, there’s usually no need for further configuration.- If you are using a backup router, ensure that its IPv6 settings mirror those of your primary router to enable seamless switching during maintenance or failures.
Additional Tips For DSL TP-Link Routers
Subscribers switching to Neptune Internet from Dodo may find the following information helpful.
For FTTB and FTTN Subscribers
Before starting configuration make sure that your DSL port is connected to the telephonic wall socket in your home.
Connect to the router configuration page by navigating to http://192.168.1.1.
The login is likely "admin" and the password is "admin". You can check the default credentials on the sticker at the back of your router.
Navigate to Advanced → Network → DSL / DSLWAN
Click Delete all.
And then click add
Select DSL Modulation type VDSL.
Do not select VLAN ID.
Internet connection type - Dynamic IP
Click OK to save.
Add new connection as below and select Dynamic IP.
For HFC, FTTP and FTTC Subscribers
Before beginning the configuration make sure the blue port that is marked as WAN is connected to your HFC or FTTP NBN box.
This section is for the subscribers who have VDSL modem but wish to use it's EWAN function with HFC, FTTP or FTTC connection type.
Connect to the router configuration page by navigating to http://192.168.1.1.
The login is likely "admin" and the password is "admin". You can check the default credentials on the sticker at the back of your router.
Navigate to Advanced → Network → EWAN.
Click Delete All in the top right corner.
Then click + Add.
Configure the following settings:
Service Type: Internet
Internet Connection Type: Dynamic IP
IPv4: Keep enabled
IPv6: Select Enable if you wish to enable IPv6. Enabling IPv6 ensures that your router is future-proof and compatible with modern internet protocols.
Click OK to save.
