Technical Support
Troubleshoot and self serve solutions to technical problems
How to Configure Your Router in DHCP ModeInstructions for configuring your router in DHCP mode so that it works with Neptune Internet
How to get started with Neptune VPNInstructions for setting up Neptune VPN with your Wireguard client.
How to access your customer portalUse the Neptune Internet customer portal to manage your subscription, VPN, DNS settings, payment methods, and more.
Atmosphere Sinkhole DNSNeptune Internet Atmosphere DNS Ad Blocker
Troubleshooting Your Neptune Service with Diagnostics and Health ChecksWhat should you do if your service isn't working or is not performing well?
Resolving and Diagnosing Internet Speed IssuesWhat should I do if my internet speed isn't meeting the advertised rates?
How to Configure IPv6 on Your RouterThis article will walk you through configuration of IPv6.
